Risen Rentals DFW · Dallas–Fort Worth, Waco, Denton, Frisco, and surrounding areas

Rental Policies

Clear rules that keep our vehicles reliable and our rates low. Have a question about a specific policy? Just ask.

Reservations & approval

All bookings start as a request. A reservation is not confirmed until the owner approves it and you receive confirmation by phone or email.
Requests are reviewed in the order received; vehicles are assigned based on availability at pickup.
No payment is collected through this website.

Cancel at no charge up to 24 hours before your scheduled pickup.
Cancellations inside 24 hours may forfeit one day of the rental rate.
Date changes are free when made at least 24 hours ahead and the vehicle is available.

Return the vehicle with the same fuel level it left with, or pay the refuel cost plus a $20 service fee.
Every rental includes unlimited mileage — no per-mile fees and no weekly or monthly caps.
Mileage terms are confirmed with you before pickup.
Insurance is included with every rental; coverage details are confirmed at approval.
Tolls and parking are the renter's responsibility. Toll invoices billed to us are passed on plus a $10 administrative fee.

No smoking or vaping in any vehicle. A $150 cleaning fee applies.
Pets are allowed in crates only; excessive hair or damage may incur a cleaning fee.
No off-roading, racing, towing, or driving outside Texas without written approval.
No subleasing or letting unapproved drivers operate the vehicle.

Report any accident, theft, or damage to us and to police immediately.
The renter is responsible for their insurance deductible and for any citations issued during the rental.
Mechanical breakdowns not caused by misuse are our responsibility; we'll repair or swap the vehicle promptly.
Roadside support is included with every rental — call or text us any time you need help on the road.

Information you submit through the reservation form is used only to review your request and contact you about your rental.
We do not sell or share your information with third parties for marketing.
Identification and insurance documents collected at pickup are stored securely and used solely for rental verification.

Submit an application and we'll review it and follow up by call or text. Applications are subject to review — approval is not guaranteed.

(817) 825-3909 · Mon–Sat 8:00am–8:00pm · Sun by appointment